8-K
false 0001626450 0001626450 2022-02-28 2022-02-28

 

 

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, DC 20549

 

 

FORM 8-K

 

 

CURRENT REPORT

Pursuant to Section 13 or 15(d)

of the Securities Exchange Act of 1934

Date of Report (Date of earliest event reported): February 28, 2022

 

 

BigCommerce Holdings, Inc.

(Exact name of registrant as specified in charter)

 

 

 

Delaware   001-39423   46-2707656

(State or Other Jurisdiction

of Incorporation)

 

(Commission

File Number)

 

(I.R.S. Employer

Identification Number)

11305 Four Points Drive

Building II, Third Floor

Austin, Texas 78726

(Address of principal executive offices, including zip code)

(512) 865-4500

(Registrant’s telephone number, including area code)

Not Applicable

(Former name or former address, if changed since last report)

 

 

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

 

Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

 

Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

 

Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

 

Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:

 

Title of each class

 

Trading

Symbol(s)

 

Name of each exchange

on which registered

Series 1 Common Stock, $ 0.0001 par value per share   BIGC   The Nasdaq Global Market

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

 

Emerging growth company

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

 

 

 


Item 2.02 Results of Operations and Financial Condition.

On February 28, 2022, BigCommerce Holdings, Inc. (the “Company”) issued a press release announcing financial results for the three-month period and the fiscal year ended December 31, 2021. The press release contains forward-looking statements regarding the Company, and includes cautionary statements identifying important factors that could cause actual results to differ materially from those anticipated.

The press release issued February 28, 2022 is furnished herewith as Exhibit 99.1. The information in this Item 2.02, including Exhibit 99.1, is being furnished and shall not be deemed filed for purposes of Section 18 of the Securities Exchange Act of 1934 or otherwise subject to the liability of that Section, nor shall such information be deemed to be incorporated by reference in any registration statement or other document filed under the Securities Act of 1933 or the Securities Exchange Act of 1934, except as otherwise stated in such filing.

Item 9.01 Financial Statements and Exhibits.

(d) Exhibits.

 

Exhibit No.   

Description

99.1    Press Release issued by BigCommerce Holdings, Inc. dated February 28, 2022.
104    Cover page interactive data file (embedded within the inline XBRL document).


SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

 

          BigCommerce Holdings, Inc.
Date: February 28, 2022     By:  

/s/ Robert Alvarez

      Robert Alvarez
      Chief Financial Officer
EX-99.1

Exhibit 99.1

BigCommerce Announces Fourth Quarter and Fiscal 2021 Financial Results

Fourth Quarter Total Revenue of $64.9 Million, a Year over Year Increase of 50% with Total ARR of $268.7 Million, a Year over Year Increase of 48%

AUSTIN, Texas, February 28, 2022 – BigCommerce Holdings, Inc. (“BigCommerce”) (Nasdaq: BIGC), a leading Open SaaS ecommerce platform for fast-growing and established brands, today announced financial results for its fourth quarter ended December 31, 2021.

“Q4 was another outstanding quarter for BigCommerce as our revenue grew to $64.9 million, up 50% year-over-year. Our full-year revenue grew to $219.9 million, up 44% year-over-year, marking our fourth consecutive year of accelerating revenue and subscription growth,” said Brent Bellm, chief executive officer at BigCommerce. “This growth reflects the flexibility and performance of our Open SaaS platform and the continued execution of our top strategic priorities, particularly international expansion and enterprise growth. Our revenue in EMEA grew by 60% and revenue in APAC increased 54% compared to the fourth quarter of 2020. ARR from enterprise accounts was up 72% over the end of 2020.”

Fourth Quarter Financial Highlights:

 

   

Total revenue was $64.9 million, up 50% compared to the fourth quarter of 2020.

 

   

Total annual revenue run-rate (ARR) as of December 31, 2021 was $268.7 million, up 48% compared to December 31, 2020.

 

   

Subscription revenue was $46.9 million, up 58% compared to the fourth quarter of 2020.

 

   

ARR from accounts with at least one enterprise plan (“Enterprise Accounts”) was $172.9 million as of December 31, 2021, up 72% from December 31, 2020, reflecting continued strength and growth with mid-market and Enterprise Accounts.

 

   

ARR from Enterprise Accounts as a percent of total ARR was 64% as of December 31, 2021, compared to 56% as of December 31, 2020.

 

   

ARR from accounts greater than $2,000 in ACV was $237.2 million as of December 31, 2021, up 59% from December 31, 2020.

 

   

ARR from accounts greater than $2,000 in ACV as a percent of total ARR was 88%, compared to 82% as of December 31, 2020.

 

   

GAAP gross margin was 74%, compared to 76% in the fourth quarter of 2020 due to investments in additional localized support and infrastructure behind international expansion and other investments. Non-GAAP gross margin was 76%, compared to 77% in the fourth quarter of 2020.

Fourth Quarter Financials:

Other Key Business Metrics

 

   

Number of accounts greater than $2,000 in ACV was 12,754, up 25% compared to the fourth quarter of 2020.

 

   

Average revenue per account (ARPA) of accounts greater than $2,000 in ACV was $18,598, up 27% compared to the fourth quarter of 2020.

 

   

Revenue in the Americas grew by 49%, compared to the fourth quarter of 2020.

 

   

Revenue in EMEA grew by 60% and revenue in APAC grew by 54% compared to the fourth quarter of 2020.


Operating Income/(Loss)

 

   

Fourth quarter ending December 31, 2021, GAAP operating loss was ($33.8) million, compared to ($13.8) million in the fourth quarter 2020. Year ending December 31, 2021, GAAP operating loss was ($75.9) million, compared to ($38.7) million in 2020.

 

   

Fourth quarter ending December 31, 2021, Non-GAAP operating loss was ($11.6) million, compared to ($7.6) million in the fourth quarter 2020. Year ending December 31, 2021, Non-GAAP operating loss was ($22.8) million, compared to ($27.4) million in 2020.

Net Income/(Loss) and Earnings Per Share

 

   

GAAP net loss was ($34.2) million, compared to ($14.2) million in the fourth quarter of 2020.

 

   

Non-GAAP net loss was ($12.1) million or (19%) of total revenue, compared to ($8.0) million or (18%) of total revenue in the fourth quarter of 2020.

 

   

GAAP net loss per share was ($0.48) based on 72.0 million weighted-average shares of common stock outstanding, compared to ($0.21) based on 68.6 million weighted-average shares of common stock outstanding in the fourth quarter of 2020.

 

   

Non-GAAP net loss per share was ($0.17) based on 72.0 million weighted-average shares of common stock outstanding, compared to ($0.12) based on 68.6 million weighted-average shares of common stock outstanding in the fourth quarter of 2020.

Adjusted EBITDA

 

   

Adjusted EBITDA was ($11.0) million, compared to ($6.8) million in the fourth quarter of 2020.

Cash

 

   

Cash, cash equivalents, restricted cash, and marketable securities totaled $401 million as of December 31, 2021.

 

   

For the twelve months ended December 31, 2021, net cash used in operating activities was ($40.3) million, compared to ($26.5) million for the same period in 2020.

 

   

Free cash flow was ($43.6) million, compared to ($28.5) million for the same period in 2020.

Business Highlights:

 

   

Corporate Highlights: In November, BigCommerce was named to Inc. Magazine’s first annual Best-Led Companies list, a data-driven recognition measuring management excellence in U.S. companies with revenue of $50 million to $2 billion. Earlier this month, we received a 2022 Most Loved Award from TrustRadius, reflecting positive customer reviews BigCommerce has received on TrustRadius. At a time when aggregate U.S. retail ecommerce declined during Cyber Week for the first time, BigCommerce merchants bucked the trend with a year-over-year GMV increase of 15%. In the last two years, BigCommerce merchants’ Cyber Week sales have increased +103%. BigCommerce saw a 100% Cyber Week performance uptime, marking the eighth consecutive year of zero reported site downtime during the peak holiday period. Building on our earlier international expansion into the Netherlands, France and Italy, we formally launched in Mexico, Germany and Spain in January of this year.


   

Product Highlights: Our efforts and strategy remain focused on providing the most flexible Open SaaS ecommerce platform that empowers merchants of all sizes to sell more. The Company launched Google Ads and Listings to help our merchants in the U.S. connect their stores to the Google Merchant Center and add products for free.

 

   

Merchant Highlights: In the coming days, the Company will launch a new custom-tailored online store for Ted Baker, the UK-based global lifestyle brand. Additionally, BigCommerce added leading brands across numerous categories, merchants including Draper Tools, one of the largest wholesale hardware stores in the UK; Dermaviduals, an Australian skincare company; Vinaggi, an Italy-based wine and spirits company; J.Parker’s, a UK-based, mail-order horticultural supplier of bulbs, plants and shrubs; and King Arthur Baking Company, best known for its flour, which migrated to BigCommerce to improve maintenance efficiency, speed the introduction of new features, and optimize the end-user experience for stronger engagement and improved ecommerce conversion.

 

   

Partner Highlights: The Company announced an incentivized TikTok advertising coupon program to invest in and help our merchants succeed on TikTok For Business. The Company launched a new strategic partnership with the CMA CGM Group, a world leader in shipping and logistics, and subsidiary NewOxatis, a leading publisher of ecommerce solutions, to enable thousands of NewOxatis’ merchants to build world-class digital storefronts powered by BigCommerce. We launched a new partner integration with Chargify to deliver subscription management services for the U.S. B2C and B2B merchants to efficiently manage, track and analyze all subscription activity from within their store through Open Source Checkout. Last week, we announced a direct integration with Digital River, an experienced global commerce enabler, to provide mid-market to enterprise BigCommerce merchants with an all-in-one global commerce solution that fully manages payments, tax, fraud and compliance to simplify cross-border selling and accelerate global expansion.

Q1 and 2022 Financial Outlook:

For the first quarter of 2022, the Company currently expects:

 

   

Total revenue between $61.9 million and $65.1 million, translating into a year-over-year growth rate of 33% and 40%.

 

   

Non-GAAP operating loss between ($11.5) million and ($13.5) million.

For the full year 2022, the Company currently expects:

 

   

Total revenue between $271.6 million and $283.6 million, translating into a year-over-year growth rate of 24% and 29%, or 27% at the midpoint.

 

   

Non-GAAP operating loss between ($45.9) million and ($53.9) million.

The Company’s first quarter and 2022 financial outlook is based on a number of assumptions that are subject to change and many of which are outside the Company’s control. If actual results vary from these assumptions, the Company’s expectations may change. There can be no assurance that the Company will achieve these results.

The Company does not provide guidance for operating loss, the most directly comparable GAAP measure to Non-GAAP operating loss, and similarly cannot provide a reconciliation between its forecasted Non-GAAP operating loss and Non-GAAP net loss per share and these comparable GAAP measures without unreasonable effort due to the unavailability of reliable estimates for certain items. These items are not within the Company’s control and may vary greatly between periods and could significantly impact future financial results.


Conference Call Information

BigCommerce will host a conference call and webcast at 4:00 p.m. CT (5:00 p.m. ET) on Monday, February 28, 2022, to discuss its financial results and business highlights. The conference call can be accessed by dialing (833) 519-1347 from the United States or Canada or (914) 800-3909 internationally with conference ID 6398736. The live webcast of the conference call and other materials related to BigCommerce’s financial performance can be accessed from BigCommerce’s investor relations website at http://investors.bigcommerce.com.

Following the completion of the call through 8:00 p.m. ET on March 7, 2022, a telephone replay will be available by dialing (855) 859-2056 from the United States and Canada or (404) 537-3406 internationally with conference ID 6398736. A webcast replay will also be available at http://investors.bigcommerce.com for 12 months.

About BigCommerce

BigCommerce (Nasdaq: BIGC) is a leading open software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate and grow their businesses online. BigCommerce provides merchants sophisticated enterprise-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of B2C and B2B companies across 150 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Molton Brown, S.C. Johnson, Skullcandy, SoloStove and Vodafone. Headquartered in Austin, BigCommerce has offices in London, Kyiv, San Francisco, and Sydney.

Forward-Looking Statements

This press release contains “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. In some cases, you can identify forward-looking statements by terms such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “outlook,” “may,” “might,” “plan,” “project,” “will,” “would,” “should,” “could,” “can,” “predict,” “potential,” “strategy, “target,” “explore,” “continue,” or the negative of these terms, and similar expressions intended to identify forward-looking statements. However, not all forward-looking statements contain these identifying words. These statements may relate to our market size and growth strategy, our estimated and projected costs, margins, revenue, expenditures and customer and financial growth rates, our Q1 and 2022 financial outlook, our plans and objectives for future operations, growth, initiatives or strategies. By their nature, these statements are subject to numerous uncertainties and risks, including factors beyond our control, that could cause actual results, performance or achievement to differ materially and adversely from those anticipated or implied in the forward-looking statements. These assumptions, uncertainties and risks include that, among others, our business would be harmed by any decline in new customers, renewals or upgrades, our limited operating history makes it difficult to evaluate our prospects and future results of operations, we operate in competitive markets, we may not be able to sustain our revenue growth rate in the future, our business would be harmed by any significant interruptions, delays or outages in services from our platform or certain social media platforms, and a cybersecurity-related attack, significant data breach or disruption of the information technology systems or networks could negatively affect our business. Additional risks and uncertainties that could cause actual outcomes and results to differ materially from those contemplated by the forward-looking statements are included under the caption “Risk Factors” and elsewhere in our filings with the Securities and Exchange Commission (the “SEC”), including our final prospectus under Rule 424(b) filed with the SEC on November 16, 2020, our Annual Report on Form 10-K for the


year ended December 31, 2020 filed with the SEC on February 26, 2021 and the future quarterly and current reports that we file with the SEC. Forward-looking statements speak only as of the date the statements are made and are based on information available to BigCommerce at the time those statements are made and/or management’s good faith belief as of that time with respect to future events. BigCommerce assumes no obligation to update forward-looking statements to reflect events or circumstances after the date they were made, except as required by law.

Use of Non-GAAP Financial Measures

We have provided in this press release certain financial information that has not been prepared in accordance with generally accepted accounting principles in the United States (“GAAP”). Our management uses these Non-GAAP financial measures internally in analyzing our financial results and believes that use of these Non-GAAP financial measures is useful to investors as an additional tool to evaluate ongoing operating results and trends and in comparing our financial results with other companies in our industry, many of which present similar Non-GAAP financial measures. Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable financial measures prepared in accordance with GAAP and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP. A reconciliation of our historical Non-GAAP financial measures to the most directly comparable GAAP measures has been provided in the financial statement tables included in this press release, and investors are encouraged to review these reconciliations.

Annual Revenue Run-Rate

We calculate annual revenue run-rate (“ARR”) at the end of each month as the sum of: (1) contractual monthly recurring revenue at the end of the period, which includes platform subscription fees, invoiced growth adjustments, feed management subscription fees, recurring professional services revenue, and other recurring revenue, multiplied by twelve to prospectively annualize recurring revenue, and (2) the sum of the trailing twelve-month non-recurring and variable revenue, which includes one-time partner integrations, one-time fees, payments revenue share, and any other revenue that is non-recurring and variable.

Accounts with Greater than $2,000 ACV

We track the total number of accounts with annual contract value (“ACV”) greater than $2,000 (the “ACV threshold”) as of the end of a monthly billing period. To define this $2,000 ACV cohort, we include only subscription plan revenue and exclude partner and services revenue and recurring services revenue. We consider all stores and brands added and subtracted as of the end of the monthly billing period. This metric includes accounts that may have either one single store or brand above the ACV threshold or multiple stores or brands that together exceed the ACV threshold.

Enterprise Account Metrics

To measure the effectiveness of our ability to execute against our growth strategy, particularly within the mid-market and enterprise business segments, we calculate ARR attributable to Enterprise Accounts. We define Enterprise Accounts as accounts with at least one unique Enterprise plan subscription or an enterprise level feed management subscription (collectively “Enterprise Accounts”). These accounts may have more than one Enterprise plan or a combination of Enterprise plans and Essentials plans.


Average Revenue Per Account

We calculate average revenue per account (ARPA) for accounts above the ACV threshold at the end of a period by including customer-billed revenue and an allocation of partner and services revenue, where applicable. We allocate partner revenue, where applicable, primarily based on each customer’s share of GMV processed through that partner’s solution. For partner revenue that is not directly linked to customer usage of a partner’s solution, we allocate such revenue based on each customer’s share of total platform GMV. Each account’s partner revenue allocation is calculated by taking the account’s trailing twelve-month partner revenue, then dividing by twelve to create a monthly average to apply to the applicable period in order to normalize ARPA for seasonality.

Adjusted EBITDA

We define Adjusted EBITDA as our net loss, excluding the impact of stock-based compensation expense and related payroll tax expense, third party acquisition-related costs, and other acquisition related expenses, including contingent compensation arrangements entered into in connection with acquisitions, depreciation and amortization expense, interest income, interest expense, changes in fair value of financial instruments, and our provision for income taxes. The most directly comparable GAAP measure is net loss.

Non-GAAP Operating Loss

We define Non-GAAP Operating Loss as our GAAP Loss from operations, excluding the impact of stock-based compensation expense and related payroll tax expense, third party acquisition-related costs, and other acquisition related expenses, including contingent compensation arrangements entered into in connection with acquisitions and amortization of acquisition-related intangible assets. The most directly comparable GAAP measure is our loss from operations.

Non-GAAP Net Loss

We define Non-GAAP Net Loss as our GAAP net loss, excluding the impact of stock-based compensation expense and related payroll tax expense, third party acquisition-related costs, and other acquisition related expenses, including contingent compensation arrangements entered into in connection with acquisitions, amortization of acquisition-related intangible assets and changes in fair value of financial instruments. The most directly comparable GAAP measure is our net loss.

Non-GAAP Net Loss per Share

We define Non-GAAP Net Loss per Share as our Non-GAAP Net Loss, defined above, divided by our basic and diluted GAAP weighted average shares outstanding. The most directly comparable GAAP measure is our net loss per share.

Free Cash Flow

We define Free Cash flow as our GAAP cash flow from operating activities plus our GAAP purchases of property and equipment (Capital Expenditures). The most directly comparable GAAP measure is our cash flow from operating activities.


Balance Sheet:

 

     December 31,  
     2021     2020  

Assets

    

Current assets

    

Cash and cash equivalents

   $ 297,561     $ 219,447  

Restricted cash

     1,143       1,160  

Marketable securities

     102,315       —    

Accounts receivable, net

     39,806       22,894  

Prepaid expenses and other assets

     9,710       8,000  

Deferred commissions

     4,013       2,571  
  

 

 

   

 

 

 

Total current assets

     454,548       254,072  

Property and equipment, net

     7,429       7,122  

Right-of-use-asset

     9,515       11,842  

Prepaid expenses, net of current portion

     831       —    

Deferred commissions, net of current portion

     5,673       3,590  

Intangible assets, net

     35,032       —    

Goodwill

     42,432       —    
  

 

 

   

 

 

 

Total assets

   $ 555,460     $ 276,626  
  

 

 

   

 

 

 

Liabilities and stockholders’ equity

    

Current liabilities

    

Accounts payable

   $ 8,211     $ 5,788  

Accrued liabilities

     2,941       3,344  

Deferred revenue

     12,752       11,406  

Current portion of operating lease liabilities

     2,653       3,173  

Other current liabilities

     36,254       22,176  
  

 

 

   

 

 

 

Total current liabilities

     62,811       45,887  

Deferred revenue, net of current portion

     1,359       1,308  

Long-term debt, net of current portion

     335,537       —    

Operating lease liabilities, net of current portion

     10,217       12,672  

Other long-term liabilities, net of current portion

     7,248       —    
  

 

 

   

 

 

 

Total liabilities

     417,172       59,867  

Commitments and contingencies (Note 6)

    

Stockholders’ equity

    

Preferred stock $0.0001 par value; 10,000 shares authorized at December 31, 2021 and December 31, 2020; 0 shares issued and outstanding at December 31, 2021 and 2020.

     —         —    

Common stock, $0.0001 par value; 500,000 shares Series 1 and, 5,051 shares Series 2 authorized at December 31, 2021 and December 31, 2020; 72,311, and 65,406 shares Series 1 issued and outstanding at December 31, 2021 and December 31, 2020, respectively, and 0 and 4,106 shares Series 2 issued and, outstanding at December 31, 2021, and December 31, 2020, respectively.

     7       7  

Additional paid-in capital

     528,540       530,143  

Accumulated other comprehensive loss

     (191     —    

Accumulated deficit

     (390,068     (313,391
  

 

 

   

 

 

 

Total stockholders’ equity

     138,288       216,759  
  

 

 

   

 

 

 

Total liabilities, convertible preferred stock, and stockholders’ equity

   $ 555,460     $ 276,626  
  

 

 

   

 

 

 


Income Statement:

 

     Year ended December 31,  
     2021     2020     2019  

Revenue

   $ 219,855     $ 152,368     $ 112,103  

Cost of revenue

     48,479       34,126       27,023  
  

 

 

   

 

 

   

 

 

 

Gross profit

     171,376       118,242       85,080  
  

 

 

   

 

 

   

 

 

 

Operating expenses:

      

Sales and marketing

     99,350       72,470       60,740  

Research and development

     64,547       48,332       43,123  

General and administrative

     56,839       36,137       22,204  

Acquisition related expenses

     23,299       —         —    

Amortization of intangible assets

     3,284       —         —    
  

 

 

   

 

 

   

 

 

 

Total operating expenses

     247,319       156,939       126,067  
  

 

 

   

 

 

   

 

 

 

Loss from operations

     (75,943     (38,697     (40,987

Interest income

     130       31       245  

Interest expense

     (828     (3,103     (1,612

Change in fair value of financial instruments

     —         4,413       —    

Other expense

     (70     (179     (208
  

 

 

   

 

 

   

 

 

 

Loss before provision for income taxes

     (76,711     (37,535     (42,562

Provision for income taxes

     (34     25       28  
  

 

 

   

 

 

   

 

 

 

Net loss

     (76,677     (37,560     (42,590

Dividends and accretion of issuance costs on Series F preferred stock

   $ —       $ (962   $ (7,308
  

 

 

   

 

 

   

 

 

 

Net loss attributable to common stockholders

   $ (76,677   $ (38,522   $ (49,898
  

 

 

   

 

 

   

 

 

 

Basic and diluted net loss per share attributable to common stockholders

   $ (1.08   $ (0.99   $ (2.80
  

 

 

   

 

 

   

 

 

 

Weighted average shares used to compute basic and diluted net loss per share attributable to common stockholders

     70,933       39,092       17,834  
  

 

 

   

 

 

   

 

 

 


Cash Flow Statement:

 

     Year ended December 31,  
     2021     2020     2019  

Cash flows from operating activities

      

Net loss

   $ (76,677   $ (37,560   $ (42,590

Adjustments to reconcile net loss to net cash used in operating activities:

      

Depreciation and amortization

     6,151       3,084       2,569  

Amortization of discount on debt

     574       774       54  

Stock-based compensation

     25,424       11,058       3,156  

Allowance for credit losses

     3,474       1,594       988  

Accretion on discount to marketable securities

     —         —         (69

Change in fair value of financial instrument

     —         (4,413     —    

Changes in operating assets and liabilities:

      

Accounts receivable

     (17,279     (9,305     (6,297

Prepaid expenses

     (2,413     (2,704     (1,786

Deferred commissions

     (3,525     (2,396     (903

Accounts payable

     2,137       1,907       (1,582

Accrued and other current liabilities

     20,437       9,610       8,164  

Deferred revenue

     1,397       1,822       (1,673

Net cash used in operating activities

     (40,300     (26,529     (39,969
  

 

 

   

 

 

   

 

 

 

Cash flows from investing activities:

      

Cash paid for acquisition

     (81,067     —         —    

Purchase of marketable securities

     (107,006     —         —    

Purchase of property and equipment

     (3,304     (1,964     (5,579

Maturity of marketable securities

     4,500       —         23,450  
  

 

 

   

 

 

   

 

 

 

Net cash (used in) provided by investing activities

     (186,877     (1,964     17,871  
  

 

 

   

 

 

   

 

 

 

Cash flows from financing activities:

      

Payment of debt issuance costs

     (10,037     —         —    

Purchase of capped calls

     (35,570    

Proceeds from issuance of common stock upon initial public offering, net of underwriting discounts and commissions and other offering costs

     —         171,129       —    

Proceeds from issuance of common stock upon secondary offering, net of underwriting discounts and commissions and other offerings costs

     —         65,112       —    

Payment of Series F dividends

     —         (12,814     —    

Proceeds from exercise of stock options and warrants

     5,881       3,279       901  

Proceeds from debt

     345,000       41,861       18,500  

Repayment of debt

     —         (28,617     (2,050
  

 

 

   

 

 

   

 

 

 

Net cash provided by financing activities

     305,274       239,950       17,351  
  

 

 

   

 

 

   

 

 

 

Net change in cash and cash equivalents and restricted cash

     78,097       211,457       (4,747

Cash and cash equivalents and restricted cash, beginning of period

     220,607       9,150       13,897  
  

 

 

   

 

 

   

 

 

 

Cash and cash equivalents and restricted cash, end of period

   $ 298,704     $ 220,607     $ 9,150  
  

 

 

   

 

 

   

 

 

 

Supplemental cash flow information:

      

Cash paid for interest

   $ —       $ 2,285     $ 1,626  
  

 

 

   

 

 

   

 

 

 

Noncash investing and financing activities:

      

Fair value of shares issued as consideration for acquisition

     2,003       —         —    

Conversion of convertible preferred stock into common stock upon initial public offering

     —         211,902       —    

Conversion of convertible debt into common stock upon initial public offering

   $ —       $ 50,173     $ —    
  

 

 

   

 

 

   

 

 

 

Reconciliation of cash, cash equivalents and restricted cash within the condensed consolidated balance sheet to the amounts shown in the statements of cash flows above:

      

Cash and cash equivalents

     297,561       219,447       7,795  

Restricted cash

     1,143       1,160       1,355  

Total cash, cash equivalents and restricted cash

   $ 298,704     $ 220,607     $ 9,150  
  

 

 

   

 

 

   

 

 

 


Disaggregated Revenue:

 

     Year ended December 31,  
(in thousands)    2021      2020      2019  

Subscription solutions

   $ 154,933      $ 103,706      $ 82,689  

Partner and services

     64,922        48,662        29,414  
  

 

 

    

 

 

    

 

 

 

Total revenue

   $ 219,855      $ 152,368      $ 112,103  
  

 

 

    

 

 

    

 

 

 

Rev by Geo:

 

     Year ended December 31,  
(in thousands)    2021      2020      2019  

Revenue:

        

Americas—U.S.

   $ 169,737      $ 120,934      $ 91,057  

Americas—other

     8,559        5,371        3,761  

EMEA

     20,783        12,396        7,370  

APAC

     20,776        13,667        9,915  
  

 

 

    

 

 

    

 

 

 

Total revenue

   $ 219,855      $ 152,368      $ 112,103  
  

 

 

    

 

 

    

 

 

 

Reconciliation of operating loss to Non-GAAP operating loss:

 

     Year ended December 31,  
     2021     2020     2019  
                    
     (dollars in thousands)  

Operating loss

   $ (75,943   $ (38,697   $ (40,987

Less: stock-based compensation expense

     25,424       11,058       3,156  

Less: payroll tax associated with stock-based compensation expense

     1,111       222       —    

Less: third-party acquisition related costs

     23,299       —         —    

Less: amortization of intangible assets

     3,284       —         —    
  

 

 

   

 

 

   

 

 

 

Non-GAAP operating loss

     (22,825     (27,417     (37,831
  

 

 

   

 

 

   

 

 

 

Non-GAAP operating margin

     (10.4 )%      (18.0 )%      (33.7 )% 


Reconciliation of net loss & net loss per share to Non-GAAP net loss & Non-GAAP net loss per share:

 

     Year ended December 31,  
     2021     2020     2019  
                    
     (dollars in thousands)  

Net Loss

   $ (76,677   $ (37,560   $ (42,590

Less: stock-based compensation expense

     25,424       11,058       3,156  

Less: payroll tax associated with stock-based compensation expense

     1,111       222       —    

Less: third-party acquisition related costs

     23,299       —         —    

Less: amortization of intangible assets

     3,284       —         —    

Less: change in fair value of financial instruments

     —         (4,413     —    

Non-GAAP net loss

     (23,559     (30,693     (39,434

Non-GAAP net loss per share

     (0.33     (0.79     (2.21

Weighted average shares used to compute basic and diluted net loss per share attributable to common stockholders

     70,933       39,092       17,834  
  

 

 

   

 

 

   

 

 

 

Non-GAAP net loss margin

     (10.7 )%      (20.1 )%      (35.2 )% 

Reconciliation of net loss to adjusted EBITDA:

 

     Year ended December 31,  
     2021     2020     2019  
                    
     (dollars in thousands)  

Net loss

   $ (76,677   $ (37,560   $ (42,590

Stock-based compensation expense

     25,424       11,058       3,156  

Payroll tax associated with stock based-compensation expense

     1,111       222       —    

Third-party acquisition related costs

     23,299       —         —    

Depreciation

     2,867       3,084       2,569  

Amortization of intangible assets

     3,284       —         —    

Interest income

     (130     (31     (245

Interest expense

     828       3,103       1,612  

Change in fair value of financial instrument

     —         (4,413     —    

Provision for income taxes

     (34     25       28  
  

 

 

   

 

 

   

 

 

 

Adjusted EBITDA

   $ (20,028   $ (24,512   $ (35,470
  

 

 

   

 

 

   

 

 

 

Adjusted EBITDA margin

     (9.1 )%      (16.1 )%      (31.6 )% 

COR:

 

     Year ended December 31,  
     2021     2020     2019  
                    
     (dollars in thousands)  

Cost of revenue

   $ 48,479     $ 34,126     $ 27,023  

Less: share-based compensation expense

     2,055       769       191  

Less: payroll tax associated with share-based compensation expense

     67       34       —    
  

 

 

   

 

 

   

 

 

 

Non-GAAP cost of revenue

      46,357         33,323         26,832  
  

 

 

   

 

 

   

 

 

 

As of % of revenue

     21.1     21.9     23.9


Sales and marketing:

 

     Year ended December 31,  
     2021     2020     2019  
                    
     (dollars in thousands)  

Sales and marketing

   $ 99,350     $ 72,470     $ 60,740  

Less: share-based compensation expense

     7,761       3,310       838  

Less: payroll tax associated with share-based compensation expense

     483       155       —    
  

 

 

   

 

 

   

 

 

 

Non-GAAP sales and marketing

     91,106       69,005       59,902  
  

 

 

   

 

 

   

 

 

 

As of % of revenue

     41.4     45.3     53.4

Research and development:

 

     Year ended December 31,  
     2021     2020     2019  
                    
     (dollars in thousands)  

Research and development

   $ 64,547     $ 48,332     $ 43,123  

Less: share-based compensation expense

     5,901       2,500       666  

Less: payroll tax associated with share-based compensation expense

     269       —         —    
  

 

 

   

 

 

   

 

 

 

Non-GAAP research and development

     58,377       45,832       42,457  
  

 

 

   

 

 

   

 

 

 

As of % of revenue

     26.6     30.1     37.9

General and administrative:

 

     Year ended December 31,  
     2021     2020     2019  
                    
     (dollars in thousands)  

General and administrative

   $ 56,839     $ 36,137     $ 22,204  

Less: share-based compensation expense

     9,707       4,479       1,461  

Less: payroll tax associated with share-based compensation expense

     292       33       —    
  

 

 

   

 

 

   

 

 

 

Non-GAAP general and administrative

     46,840       31,625       20,743  
  

 

 

   

 

 

   

 

 

 

As of % of revenue

     21.3     20.8     18.5

Free cash flow (FCF):

 

     Year ended December 31,  
     2021      2020      2019  
                      
     (dollars in thousands)  

Net cash used in operating activities

   $ (40,300    $ (26,529    $ (39,969

Capital expenditures

   $ (3,304    $ (1,964    $ (5,579
  

 

 

    

 

 

    

 

 

 

Free cash flow

   $ (43,604    $ (28,493    $ (45,548
  

 

 

    

 

 

    

 

 

 


YoY comparisons:

Income Statement:

 

     Three months ended
December 31,
     Twelve months ended
December 31,
 
     2021      2020      2021      2020  

Revenue

   $ 64,897      $ 43,143      $ 219,855      $ 152,368  

Cost of revenue

     16,641        10,216        48,479        34,126  
  

 

 

    

 

 

    

 

 

    

 

 

 

Gross profit

     48,256        32,927        171,376        118,242  
  

 

 

    

 

 

    

 

 

    

 

 

 

Operating expenses:

           

Sales and marketing

     30,284        20,577        99,350        72,470  

Research and development

     19,755        13,942        64,547        48,332  

General and administrative

     17,750        12,212        56,839        36,137  

Acquisition related expenses

     12,400        —          23,299        —    

Amortization of intangible assets

     1,882        —          3,284        —    
  

 

 

    

 

 

    

 

 

    

 

 

 

Total operating expenses

     82,071        46,731        247,319        156,939  
  

 

 

    

 

 

    

 

 

    

 

 

 

Loss from operations

     (33,815      (13,804      (75,943      (38,697

Interest income

     65        11        130        31  

Interest expense

     (703      (448      (828      (3,103

Change in fair value of financial instruments

     —          —          —          4,413  

Other expense

     (88      59        (70      (179
  

 

 

    

 

 

    

 

 

    

 

 

 

Loss before provision for income taxes

     (34,541      (14,182      (76,711      (37,535

Provision for income taxes

     (297      19        (34      25  
  

 

 

    

 

 

    

 

 

    

 

 

 

Net loss

   $ (34,244    $ (14,201    $ (76,677    $ (37,560
  

 

 

    

 

 

    

 

 

    

 

 

 

Dividends and accretion of issuance costs on Series F preferred stock

   $ —        $ —        $ —        $ (962
  

 

 

    

 

 

    

 

 

    

 

 

 

Net loss attributable to common stockholders

   $ (34,244    $ (14,201    $ (76,677    $ (38,522
  

 

 

    

 

 

    

 

 

    

 

 

 

Basic and diluted net loss per share attributable to common stockholders

   $ (0.48    $ (0.21    $ (1.08    $ (0.99
  

 

 

    

 

 

    

 

 

    

 

 

 

Weighted average shares used to compute basic and diluted net loss per share attributable to common stockholders

     71,952        68,638        70,933        39,092  
  

 

 

    

 

 

    

 

 

    

 

 

 

Disaggregated Revenue:

 

     Three months ended
December 31,
     Twelve months ended
December 31,
 
(Unaudited, in thousands)    2021      2020      2021      2020  

Subscription solutions

   $ 46,852      $ 29,665      $ 154,933      $ 103,706  

Partner and services

      18,045         13,478         64,922         48,662  
  

 

 

    

 

 

    

 

 

    

 

 

 

Total revenue

   $ 64,897      $ 43,143      $ 219,855      $ 152,368  
  

 

 

    

 

 

    

 

 

    

 

 

 


Reconciliation of operating loss to Non-GAAP operating loss:

 

     Three months ended
December 31,
    Twelve months ended
December 31,
 
     2021     2020     2021     2020  

Operating loss

   $ (33,815   $ (13,804   $ (75,943   $ (38,697

Less: Stock-based compensation expense

     7,742       6,020       25,424       11,058  

Less: Payroll tax associated with stock-based compensation expense

     144       222       1,111       222  

Less: third-party acquisition related costs

     12,400       —         23,299       —    

Less: amortization of intangible assets

     1,882       —         3,284       —    
  

 

 

   

 

 

   

 

 

   

 

 

 

Non-GAAP operating loss

     (11,647     (7,562     (22,825     (27,417
  

 

 

   

 

 

   

 

 

   

 

 

 

Non-GAAP operating margin

     (17.9 )%      (17.5 )%      (10.4 )%      (18.0 )% 

Reconciliation of net loss & net loss per share to Non-GAAP net loss & Non-GAAP net loss per share:

 

     Three months ended
December 31,
    Twelve months ended
December 31,
 
     2021     2020     2021     2020  

Net loss

   $ (34,244   $ (14,201   $ (76,677   $ (37,560

less: Stock-based compensation expense

     7,742       6,020       25,424       11,058  

less: Payroll tax associated with stock-based compensation expense

     144       222       1,111       222  

Less: third party acquisition related costs

     12,400       —         23,299       —    

Less: amortization of intangible assets

     1,882       —         3,284       —    

less: Change in fair value of financial instruments

     —         —         —         (4,413
  

 

 

   

 

 

   

 

 

   

 

 

 

Non-GAAP net loss

     (12,076     (7,959     (23,559     (30,693

Non-GAAP net loss per share

     (0.17     (0.12     (0.33     (0.79

Weighted average shares used to compute basic and diluted net loss per share attributable to common stockholders

     71,952       68,638       70,933       39,092  

Non-GAAP net loss margin

     (18.6 )%      (18.4 )%      (10.7 )%      (20.1 )% 

Reconciliation of net loss to adjusted EBITDA:

 

     Three months ended
December 31,
    Twelve months ended
December 31,
 
     2021     2020     2021     2020  

Net loss

   $ (34,244   $ (14,201   $ (76,677   $ (37,560

Stock-based compensation expense

     7,742       6,020       25,424       11,058  

Payroll tax associated with stock-based compensation expense

     144       222       1,111       222  

Third-party acquisition related costs

     12,400       —         23,299       —    

Depreciation

     716       707       2,867       3,084  

Amortization of intangible assets

     1,882       —         3,284       —    

Interest income

     (65     (11     (130     (31

Interest expense

     703       448       828       3,103  

Change in fair value of financial instrument

     —         —         —         (4,413

Provision for income taxes

     (297     19       (34     25  
  

 

 

   

 

 

   

 

 

   

 

 

 

Adjusted EBITDA

   $ (11,019   $ (6,796   $ (20,028   $ (24,512
  

 

 

   

 

 

   

 

 

   

 

 

 

Adjusted EBITDA Margin

     (17.0 )%      (15.8 )%      (9.1 )%      (16.1 )% 


COR:

 

     Three months ended
December 31,
    Twelve months ended
December 31,
 
     2021     2020     2021     2020  

Cost of revenue

   $ 16,641     $ 10,216     $ 48,479     $ 34,126  

less: Share-based compensation expense

     849       435       2,055       769  

Less: Payroll tax associated with share-based compensation expense

     3       34       67       34  
  

 

 

   

 

 

   

 

 

   

 

 

 

Non-GAAP cost of revenue

     15,789       9,747       46,357       33,323  
  

 

 

   

 

 

   

 

 

   

 

 

 

As a % of revenue

     24.3     22.6     21.1     21.9

Sales and marketing:

 

     Three months ended
December 31,
    Twelve months ended
December 31,
 
     2021     2020     2021     2020  

Sales and marketing

   $ 30,284     $ 20,577     $ 99,350     $ 72,470  

less: Share-based compensation expense

     2,410       1,799       7,761       3,310  

Less: Payroll tax associated with share-based compensation expense

     67       155       483       155  
  

 

 

   

 

 

   

 

 

   

 

 

 

Non-GAAP sales and marketing

     27,807       18,623       91,106       69,005  
  

 

 

   

 

 

   

 

 

   

 

 

 

As a % of revenue

     42.8     43.2     41.4     45.3

Research and development:

 

     Three months ended
December 31,
    Twelve months ended
December 31,
 
     2021     2020     2021     2020  

Research and development

   $ 19,755     $ 13,942     $ 64,547     $ 48,332  

less: Share-based compensation expense

     1,721       1,284       5,901       2,500  

less: Payroll tax associated with share-based compensation expense

     31       —         269       —    
  

 

 

   

 

 

   

 

 

   

 

 

 

Non-GAAP research and development

     18,003       12,658       58,377       45,832  
  

 

 

   

 

 

   

 

 

   

 

 

 

As a % of revenue

     27.7     29.3     26.6     30.1

General and administrative:

 

     Three months ended
December 31,
    Twelve months ended
December 31,
 
     2021     2020     2021     2020  

General & administrative

   $ 17,750     $ 12,212     $ 56,839     $ 36,137  

less: Share-based compensation expense

     2,762       2,502       9,707       4,479  

less: Payroll tax associated with share-based compensation expense

     43       33       292       33  
  

 

 

   

 

 

   

 

 

   

 

 

 

Non-GAAP general & administrative

     14,945       9,677       46,840       31,625  
  

 

 

   

 

 

   

 

 

   

 

 

 

As a % of revenue

     23.0     22.4     21.3     20.8


Free cash flow (FCF):

 

     Three months ended December 31,      Twelve months ended December 31,  
(in thousands)    2021      2020      2021      2020  

Net cash used in operating activities

   $ (8,816    $ (3,329    $ (40,300    $ (26,529

Capital expenditures

   $ (1,107    $ (586    $ (3,304    $ (1,964
  

 

 

    

 

 

    

 

 

    

 

 

 

Free cash flow

   $ (9,923    $ (3,915    $ (43,604    $ (28,493